Refund policy
Returns and refunds
You can request a return within 30 days after receiving your order. To start, email nappaw.shop@gmail.com with your order number.
Please contact NAPPAW before returning anything. We will handle the arrangements for you.
Defective items
If your item has a quality defect, contact us with a description and clear photos of the problem. We may request a short video where needed to assess the issue.
For a confirmed quality defect, we will issue a full refund without requiring you to return the item. You may keep it.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us with your order number and photos so we can arrange a refund or replacement at no additional cost to you.
Change of mind or unsuitable size
If you change your mind or choose an unsuitable size, you can request a return within 30 days of delivery. The item must be unused, in its original condition and packaging, with all included parts.
For an approved return, we will arrange collection from your delivery address at no cost to you. We will send you the collection and packing instructions once the arrangements are confirmed.
Please do not purchase your own return shipping or send the item to the address printed on the parcel. Contact us first and wait for our instructions.
Refund processing
For returned items, we will notify you after receiving and inspecting the return. Approved refunds will be issued to your original payment method within 10 business days.
For confirmed quality defects where no return is required, your refund will be issued within 10 business days of confirmation.
Your bank or payment provider may need additional time to display the refund. If you have not received it within 15 business days after approval, contact nappaw.shop@gmail.com.
Your rights
This policy does not limit any mandatory consumer rights that apply to your purchase.
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